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Terms & Conditions

Deliveries

OrthoPets Europe will endeavour to despatch in stock items within one working day.  Orders placed at weekends and on public holidays will be despatched on the next available working day.

UK STANDARD DELIVERY – Prices include First Class Postage and Packing to UK addresses.

UK EXPRESS DELIVERY – Next working day delivery using Post Office Special Delivery or Courier dependent upon weight. Island & Scottish Highland deliveries may vary between 1 – 3 days.
Cost: From £7.30 – applied at Checkout

UK EXPRESS DELIVERY - SATURDAY - Next day delivery with Saturday guarantee using Post Office Special Delivery.  Island & Scottish Highland deliveries not available.
Cost: From £11.76 - applied at Checkout

EUROPEAN STANDARD DELIVERY – 1 – 5 Days (road/air) by Courier to all European destinations outside the UK.
Cost: From £30.58 + VAT – applied at Checkout
For Dr Buzby's ToeGrips - Up to 3-5 days via Royal Mail Airmail International Tracked & Signed.  Cost: From £8.30 - applied at Checkout.

EUROPEAN EXPRESS DELIVERY – 1-2 Days (air) by Courier to all European destinations outside the UK.
Cost: From £32.05 + VAT – applied at Checkout
For Dr Buzby's ToeGrips - 1-2 Days (air) by Courier to all European destinations outside the UK. Cost: From £22.16 + VAT - applied at Checkout.

If the Courier deems an address to be remote there may be a surcharge.  We will contact you should this occur, before despatching your order.

Exchanges

If you purchase an item that is the wrong size, please return it for a refund, in line with our Returns Policy below, and reorder the correct size.  

Please note, you will be responsible for the cost of returning the item.

Returns Policy

OrthoPets Europe are committed to selling you quality products with the best possible service, which we hope you will be fully satisfied with.  However, we understand that you may occasionally need to return an item.

You have the right to cancel an order and notify us up to 14 calendar days from the date of delivery and return it for a refund. 

You are responsible for the cost of returning the item back to us, in its original packaging and in pristine condition. All items are inspected on return and items which are dirty and/or with dog hairs may be charged a cleaning fee of £10.00. The extent to which you can handle the item is the same as it would be if you were assessing it in a shop. A deduction may be made if the value of the item is reduced as a result of you handling the item more than was necessary.

If you wish to cancel an order, you must return the goods to us at your own expense and are responsible for both the risk of damage or loss when returning the goods.  We recommend that you return the goods using recorded or special delivery or using a tracked courier service with enough insurance to cover their value.

To return an item, please enclose a note stating your reason for return and your order number.  Please ensure the item is packaged securely and is returned to us within 28 calendar days from the date of delivery. Any items returned outside the 28 day period will be returned to the customer at their expense.

Returns Address:-
OrthoPets Europe
Elmtree House
Breadstone
Berkeley
Glos.
GL13 9HF

Refunds will be made within 5 calendar days of us receiving the returned goods and may take up to 5 days to appear on your card statement.

This does not affect your statutory rights and we comply with the Consumer Contract Regulations, June 2014.

Warranty Policy

Help’EmUp Harness – Blue Dog Designs guards against defects in materials and workmanship.  We do not cover damage due to excessive wear, unnatural abuse or alteration of the original product. 

Toe-Up Sciatic Sling –  OrthoPets Europe warrants against defects in materials and workmanship.  We do not cover damage due to excessive wear, unnatural abuse or alteration of the original product.

Dr Buzby’s ToeGrips – We are 100% confident that when used appropriately, ToeGrips improve dogs’ quality of life.  However, if you are not completely satisfied, we offer a money back guarantee on this product.

Casting Materials – Casting tape and buffer strips are warranted against manufacturers’ defects.

Orthotic & Prosthetic Spares – All spares are warranted against manufacturers’ defects.  We do not cover damage due to unnatural abuse or alteration of the original product.