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Privacy & Cookie Policy

  
OrthoPets Europe Ltd is committed to protecting your privacy and maintaining your trust and confidence when making enquiries and purchasing our products. We use the information we collect about you and your pet to process orders and enquiries. Please read on for details about our privacy policy.

Controllers of personal information
Any personal information provided or to be gathered at orthopets.co.uk is controlled by OrthoPets Europe Ltd, Elmtree House, Breadstone, Berkeley, Glos. GL13 9HF.

What information do we collect? How do we use it?
When you make an enquiry or request information, we need to know your name, phone number and email address. Depending on the nature of your enquiry, we may also need information on your pet, their injury & condition and your Vet. This allows us to process and fulfil your request and respond to you in an appropriate manner.

When you make an order for an ‘off the shelf’ product, we need to know your name, billing & delivery addresses, email address and telephone number. This allows us to process and fulfil your order and to contact you should any queries arise. 

When you make an order for a bespoke product, we need to know your name, postal address, email address, telephone number, information on your pet, their injury & condition and your Vet. This allows us to process and fulfil your order. 
This information will be logged onto our customer management systems which is held on a secure server and local, networked computers that are password protected and will only be used by OrthoPets Europe Ltd to fulfil your order and to contact you with regards to that order.

How does OrthoPets Europe Ltd protect customer information?
When you make an online purchase we use a secure server. When you order a bespoke product or make an enquiry, we use local networked computers that are password protected.  Furthermore, as required by The General Data Protection Regulation (GDPR), strict security procedures are followed in the storage and disclosure of any information that you have given, to prevent unauthorised access.

Back up of information:
Information relating to purchases via our web shop, are held by OrthoPets Europe Ltd on a secure server at our web hosting company, Layershift Ltd, Delta House, Wavell Road, Manchester M22 5QZ. 

Information relating to orders for bespoke products and enquiries, are held at our offices at Elmtree House and reside on local, networked computers that are password protected. All information is backed up at least once a day.

OrthoPets Europe Ltd use of cookies:
This website uses cookies to track use and allow customers to purchase items. You are entitled and free to refuse cookies. However, this may prevent you from purchasing products. This is because anonymous cookies are used during the checkout process ensuring that items added to or removed from your basket are accurately counted before you pay.

Will OrthoPets Europe Ltd disclose the information it collects to outside parties?
OrthoPets Europe Ltd does not sell, trade or rent your personal information to others. We only use it for our own procedures to fulfil orders and answer enquires.

Bespoke products, such as, but not limited to, Veterinary Orthotics & Prosthetics, Hobble Vests and Doggy Dollie carts, are fabricated at either the OrthoPets Clinic in Denver, Colorado, USA, or by MacLaren srl in Italy. OrthoPets Europe Ltd will provide these companies personal data and data relating to your pet, only for the purpose of fabricating the required bespoke product and in order to ship directly to you where relevant. They may not use it for any other purposes and are required to process the data in accordance with the General Data Protection Regulations in effect in their country.

Financial Information:
When paying for a purchase online OrthoPets Europe Ltd do not store your card details. Payments are handled by SagePay and the transaction is secured with SSL encryption.

If a payment is taken over the phone OrthoPets Europe Ltd will ask you for your card details in order to make the transaction. These card details are never stored. Information regarding a transaction for invoice purposes will be held securely for at least 7 years. 

Email Marketing: 
OrthoPets Europe Ltd do not send marketing emails.

Who has access to your information?
Information held about our customers and their enquiries is only accessible by OrthoPets Europe Ltd office staff. Computers are locked with individual usernames and passwords.

OrthoPets Europe Ltd operate a clear desk policy and will never store financial information on databases or on desks. Any financial information that is taken during a payment process e.g. cardholder receipts, will be immediately shredded, or sent to the customer if they have requested it.

Information held on our web shop (names, postal and email addresses and telephone numbers) are accessible to you, and you may change your details at any time, either online or by contacting OrthoPets Europe Ltd directly. 

In summary:
We are committed to protecting your privacy. We use the information we collect on our website, by telephone and via email to make ordering and requesting information at OrthoPets Europe Ltd possible. We do not sell, trade or rent your personal information to others.

Your consent:
By using our website, you consent to the collection and use of this information by OrthoPets Europe Ltd.